Refund policy

Refund & Replacement Policy

At SlabGuard, we stand behind the quality of our products. If something arrives defective, we will make it right.

Eligibility for Refunds or Replacements

We accept refund or replacement requests only for defective products.

To be eligible:

The item must be defective or damaged due to a manufacturing issue
The request must be made within 14 days of delivery confirmation
Proof of purchase is required
Photos or videos showing the defect may be requested to help us process your claim faster

We do not offer refunds or replacements for:

Normal wear and tear
Damage caused by misuse, modification, or improper storage
Change of mind or incorrect ordering
Cosmetic variations that do not affect product performance

How to Request a Refund or Replacement

To start a claim, please email us

Your order number
A brief description of the issue
Clear photos or videos of the defect

Once reviewed and approved, we will either:

Issue a replacement at no additional cost, or
Provide a refund to your original payment method

Refund Processing

Approved refunds are processed back to the original payment method. Processing times may vary depending on your payment provider, but typically take 5–10 business days after approval.